Misc
Is the subscription set to auto-renew?
Yes. You can cancel the auto-renew at any time in the Account area and continue to use the product until it expires.
Peter Stolcers Misc
How do I cancel my subscription?
Login to the website and click Account. Next to your subscription you will see the word cancel. Click it and the auto-renew will be deactivated. You can continue to use the product until it expires....
Misc
Do you offer refunds?
No. We offer a two-week trial. If you are still not sure if our products suit your needs, sign up for a month. The term is short so there is no long term commitment. We...
Misc
How much does OneOption cost?
You will find a detailed comparison of our products and features on the Pricing Page. We suggest starting with a shorter term subscription because we do not offer refunds. If you like our trading technology...
Misc
Can I just subscribe to the Chat Room?
Yes. For more information on that subscription please visit the Pricing page.
Misc
What is my username and password for the website and Option Stalker Pro?
Your user name and password are the same for Option Stalker Pro and the website.
Misc
If I upgrade to an annual plan can I apply what I have already paid?
Shorter term subscriptions give you a chance to try us out. When the shorter term subscription expires you will be able to take advantage of longer term cost savings. We’re glad that our product and...
Misc
Is my credit card information safe?
OneOption does not collect your credit card information. We use one of the world’s largest transaction gateways (Authorize.net) to process payment.
Misc
How do I change my credit card?
You can change your credit card information in the Account page.
Misc
How do I upgrade my subscription?
Please contact us by clicking Help. We will move any remaining time over to the new subscription. It will bill at the new rate and duration. If you wait for your current subscription to expire,...